If the wallet is showing negative amount it means there are negative charges against any cancelled ride by the customer. There must have been a ride that was cancelled by the customer. For any further dispute contact M-Ride Support.
If you have forgotten your password go to main screen, i.e. on main login screen below the password field there is a forget password function. This will reset the password and send it to your e-mail address. If you don’t get the e-mail, kindly check your message on your registered mobile phone.
To use the coupon effectively, on the main page of M-ride request, the customer can enter the Coupon that are offered from M-Ride. The Coupon will give a message regarding the availability status or not available.
For the utilization of the wallet balance effectively the customer can toggle on through app on cash option before requesting a ride. The user shall be able to use the available balance first for effective utilization.